Automating Support with AI 🚀
Based on message context, we direct the ticket to the correct department to help out without need to waste time from our employees to do so.
The Challenge
From a support email or customer feedback form, we will want to classify the message from the client to direct the ticket to the correct department to help out without need to waste time from our employees to do so.
Problem Identified
Manual processes causing inefficiency and errors
Our Solution
Automated workflow with intelligent processing
The Solution
When a message is received from our regular customer feedback workflow, it’s logged in Google Sheets, where an AI agent analyzes the content to identify the support category (e.g., Billing, Technical, General), detect urgency level, and generate a suggested reply.
The Impact
This solves a common problem for small teams and startups—spending time manually triaging customer inquiries—by accelerating response time and enabling smarter prioritization without human intervention.
Time Saved
Significant reduction in manual processing time
Efficiency Gained
Streamlined workflows and improved accuracy
Cost Reduction
Lower operational costs through automation
Technologies Used
We leveraged cutting-edge technologies to deliver a robust and scalable solution
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